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Delivery & Returns


UK shipping is £3.99.

We endeavour to despatch each order in 2-3 working days after they are placed.

We ship worldwide.


For international shipping under £120, we use Royal Mail Standard shipping. 

For international shipping over £120, we use Royal Mail International Signed shipping. 

Orders may take up 14 days (and occasionally over) to arrive depending on the arrival destination. (We promise it's worth the wait.)


For UK orders we use Royal Mail, 1st class standard. UK orders will therefore take 1-2 days to be delivered after fulfilment. You'll get an email notification when this is dispatched.


Our returns or refunds policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

As standard, we cannot offer returns on face masks, earrings or knickers for hygiene reasons. 

As a small, independent company - we'd much prefer you take a credit note or exchange instead of returning an item.

For orders over the festive period, you have until the 8th January for us to receive items for an exchange or return.

To complete your return, we require a receipt or proof of purchase. If possible, Please could you include the Packing Slip stating your reason for return.

Please send your parcel Signed and Tracked to:

Birdsong Returns

Mail Out

27a Greenwood Pl,

Kentish Town,



Sorry pals, but you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.