Free UK Shipping for orders over £150 Free UK Shipping for orders over £150
Contact
support@birdsong.london

Delivery & Returns

Hey folks,
As a small business we're still figuring out extra costs and taxes that may be incurred due to Brexit. Please be patient with us as we navigate this challenging situation.
If you're buying from us from Ireland or anywhere else in the EU, you may have to wait longer for your parcel, and pay extra charges on arrival for now.
We're really sorry about this! Please get in touch if this happens as it's really useful for us to know, and we'll work on a solution together.
Sophie + Suze
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DELIVERY

We endeavour to despatch each order in 2-3 working days after they are placed.

We ship worldwide.

INTERNATIONAL ORDERS

Europe – £8.99 via Royal Mail International Tracked. Please allow up to 7 days after your order has been processed. 

Rest of World – £8.99 sent via Royal Mail International Tracked. Please allow up to 14 days after your order has been processed. Depending on your country, you may be charged a customs fee.

Orders may take up 14 days (and occasionally over) to arrive depending on the arrival destination. (We promise it's worth the wait.)

UK ORDERS

UK shipping sent Royal Mail 48 hour tracked and is £3.99.

RETURNS

Our returns or refunds policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

As standard, we cannot offer returns on face masks, earrings or knickers for hygiene reasons. 

As a small, independent company - we'd much prefer you take a credit note or exchange instead of returning an item.

For orders over the festive period, you have until the 8th January for us to receive items for an exchange or return.

To complete your return, we require a receipt or proof of purchase. If possible, Please could you include the Packing Slip stating your reason for return.

Please send your parcel Signed and Tracked to:

Birdsong Returns

Mail Out

27a Greenwood Pl,

Kentish Town,

London

NW5 1LB

Sorry pals, but you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.