Hey folks,
As a small business we're still figuring out extra costs and taxes that may be incurred due to Brexit. Please be patient with us as we navigate this challenging situation.
If you're buying from us from Ireland or anywhere else in the EU, you may have to wait longer for your parcel, and pay extra charges on arrival for now.
We're really sorry about this! Please get in touch if this happens as it's really useful for us to know, and we'll work on a solution together.
Sophie + Suze + Lottie
x

DELIVERY

We endeavour to despatch each order in 2-3 working days after they are placed. Please check the product page to see an estimated delivery time for made-to-order items.

We ship worldwide.

INTERNATIONAL ORDERS

£8.99 sent via Royal Mail International Tracked. Please allow up to 14 days after your order has been processed. Depending on your country, you may be charged a customs fee.

Orders may take up 14 days (and occasionally over) to arrive depending on the arrival destination. (We promise it's worth the wait.)

Custom fees are set by the destined country and are at the discretion of the customer. We'd love to provide more information about how much / if you'll be charged customs fees but we're not made aware of what they may be at the point of shipping. We apologise for any inconvenience.

UK ORDERS

UK shipping sent Royal Mail 48 hour tracked and is £3.99.

RETURNS

Our returns or refunds policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

As standard, we cannot offer returns on face masks, earrings or knickers for hygiene reasons. We do not offer returns for Sale items.

As a small, independent company - we'd much prefer you take a credit note or exchange instead of returning an item.

For orders over the festive period, you have until the 8th January for us to receive items for an exchange or return.

To complete your return, we require a receipt or proof of purchase. If possible, Please could you include the Packing Slip stating your reason for return.

Please send your parcel Signed and Tracked to:

Birdsong Returns

Mail Out

27a Greenwood Pl,

Kentish Town,

London

NW5 1LB

Sorry pals, but you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will only cover these in the case of you receiving a faulty item and returning it within the 14 day window.